Customer service skills for small business

Videos in this playlist

1. 1The secret to great customer service | Michele Marshall | TEDxStGeorgeTEDx TalksPlay from here Loop
2. 28 essential customer service skills to improve the customer experience l ZendeskZendeskPlay from here Loop
3. 3What is customer experience? How to use AI (and more!) to boost customer loyalty | ZendeskZendeskPlay from here Loop
4. 4The secret ingredients of great hospitality | Will Guidara | TED BusinessTED PodcastsPlay from here Loop
5. 5Service Isn't Same As Hospitality | Anna Dolce Dolce | TEDxBendTEDx TalksPlay from here Loop
6. 6I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantUTEDx TalksPlay from here Loop
7. 7Popsicle Moments: Finding A New Flavor of Customer Service | Darren Ross | TEDxSantaBarbaraTEDx TalksPlay from here Loop
8. 8A Defining Time for Human Connection in Customer Service | Salena Scardina | TEDxFortWayneTEDx TalksPlay from here Loop
9. 9Customer Experience | Yassmin Shahin | TEDxPSUTTEDx TalksPlay from here Loop
10. 10Earvin "Magic" Johnson: Understand Your Customers and Over-DeliverStanford Graduate School of BusinessPlay from here Loop
11. 11Brian Chesky, Co-Founder and CEO of Airbnb: Designing a 10-star ExperienceStanford Graduate School of BusinessPlay from here Loop
12. 12Zappos' Hsieh: Building a Formidable BrandStanford Graduate School of BusinessPlay from here Loop
13. 13The Art of Active Listening | The Harvard Business Review GuideHarvard Business ReviewPlay from here Loop
14. 145 ways to listen better | Julian Treasure | TEDTEDPlay from here Loop
15. 15Celeste Headlee: 10 ways to have a better conversation | TEDTEDPlay from here Loop
16. 16How to Control Your Emotions During a Difficult Conversation: The Harvard Business Review GuideHarvard Business ReviewPlay from here Loop
17. 17Difficult People: What to Do When All Else Fails / The Harvard Business Review GuideHarvard Business ReviewPlay from here Loop
18. 18How To Make An Effective Customer Journey Map In 1 Hour (FREE Templates)HubSpot MarketingPlay from here Loop
19. 19How to read and reply to reviews on GoogleGoogle Business ProfilePlay from here Loop
20. 20Get reviews on GoogleGoogle Business ProfilePlay from here Loop
21. 21Getting Started with Square LoyaltySquarePlay from here Loop
22. 22How to Build Restaurant Loyalty with DataSquarePlay from here Loop
23. 23How to Manage Your Restaurant Front of House (Staff, Tools, & Service)SquarePlay from here Loop
24. 24How To Keep Your Users | Startup SchoolY CombinatorPlay from here Loop
25. 25Cross-Sell vs Upsell: what's the difference?Intuit MailchimpPlay from here Loop
26. 26What is quality assurance and why is it important for customer service? | ZendeskZendeskPlay from here Loop
27. 27DoorDash CEO: Customer Obsession, Surviving Startup Death & Creating A New MarketY CombinatorPlay from here Loop
28. 28Founder Group Chat: How to Find and Keep Customers | Inc.Inc.Play from here Loop
29. 29Zendesk Tales of Customer Service, featuring DrizlyZendeskPlay from here Loop

Why does customer service matter so much for a small business?

Small businesses rarely win on price alone. Friendly, fast and fair service brings people back, earns good reviews and word of mouth, and turns a complaint into a second chance. Many owners find that keeping an existing customer costs less effort than finding a new one.

How can I use RepeatWatch to train my team?

Play the list on repeat in a break room or training session, or pick one video for each weekly meeting. A–B loop a short example, such as how to reply to a bad review, and role-play it. Save key moments on keys 1–9 so new staff can jump straight to them.